Explains how Barunche collects, uses, shares and protects personal information.
1 Who We Are
Barunche Treks & Expedition Pvt. Ltd., Balaju-16, Kathmandu, Nepal, is responsible for personal information collected through our website, enquiries, bookings and trip operations. Privacy questions may be sent to barunche.treks1@gmail.com.
2 Information We Collect
- Identity and contact information: name, address, email, telephone, date of birth, nationality and emergency contact.
- Booking information: itinerary, preferences, rooming, dietary needs, group details, correspondence and complaints.
- Travel documents: passport and visa details, photographs and information required for permits or tickets.
- Health and safety information: medical conditions, allergies, medication, mobility needs, insurance
- policy and emergency-assistance details.
- Payment and transaction information: invoice, payer, amount, currency and payment status. Full card details are normally processed by payment providers rather than stored by Barunche.
- Technical information: IP address, device, browser, pages viewed, referral source, cookie identifiers and website-security logs.
- Marketing information: consent, communication preferences and interaction with campaigns.
- Images and feedback: photographs, video, testimonials or reviews when supplied or separately authorized.
3 How We Collect Information
We collect information directly from travellers and Lead Bookers, through forms and communications, from travel agents or partners acting for the traveller, from payment and booking providers, from cookies and analytics, and from public authorities or emergency services where necessary.
4 Why We Use Information
- To respond to enquiries, prepare proposals, confirm bookings and perform the travel contract.
- To obtain permits, tickets, visas or approvals and coordinate accommodation, transport, guides and suppliers.
- To assess trip suitability, manage safety, respond to emergencies and communicate with insurers or emergency contacts.
- To process payments, refunds, accounts, tax records and fraud prevention.
- To comply with legal, regulatory, immigration, tourism and law-enforcement obligations.
- To secure and improve our website and services, analyze demand and maintain business records.
- To send marketing only where consent or another lawful basis permits it, with an easy opt-out.
5 Sensitive Information
Health, medical, dietary, religious or other sensitive information is used only when reasonably necessary for the traveller’s request, safety, emergency care or legal obligations, and with appropriate consent or another lawful basis. Travellers should not provide unrelated sensitive information.
6 Who Receives Information
We may share only necessary information with guides, staff, hotels, lodges, airlines, helicopter and transport operators, permit and park authorities, immigration bodies, embassies or visa facilitators, payment processors, technology providers, insurers, medical providers, rescue services, professional advisers and law-enforcement or regulators where required. These recipients may act under their own legal and privacy responsibilities.
7 International Transfers
Travel necessarily requires information to be used in Nepal and sometimes in other destination or transit countries. Technology and payment providers may also process information internationally. Privacy protections may differ between countries. We limit transfers to what is reasonably needed and use contractual, consent-based or other appropriate safeguards where available.
8 Retention
We retain information only as long as reasonably necessary for bookings, safety, accounting, tax, insurance, disputes, legal compliance and legitimate business records. Enquiry records may normally be kept for up to 24 months after last contact. Booking and financial records are retained for the period required by applicable law. Health details are restricted to the operational, emergency and claims period unless longer retention is legally necessary.
9 Security
We use reasonable administrative, technical and physical safeguards, including access controls, staff confidentiality, secure service providers, backups and restricted sharing. No internet or storage system is completely secure. Travellers should use trusted channels and avoid sending unnecessary passports or medical data through public messages. If a security incident creates a material risk to personal information, we will investigate, take reasonable containment and remediation steps, keep an incident record, and notify affected persons or authorities where applicable law requires it.
10 Marketing Choices
Marketing email or messages will be sent only in accordance with applicable law and consent requirements. Consent is separate from booking and may be withdrawn at any time using the unsubscribe method or by contacting us. Service messages about an active enquiry or booking are not marketing.
11 Cookies and Analytics
Our website may use essential, preference, analytics and advertising cookies as described in the Cookie Policy. Non-essential cookies should not be activated until the user has made the required choice where consent is required.
12 Privacy Requests
Subject to applicable law, a person may ask to access or correct their information, withdraw consent, object to certain use, request deletion where retention is not required, or complain about handling. Requests should be sent to barunche.treks1@gmail.com with enough information to identify the person and the request. We may need to verify identity and may retain information where law, safety, accounting or legal claims require it.
13 Children
We do not knowingly collect a child’s information for independent booking. A parent or guardian must provide or authorize information needed for a minor traveller. Marketing should not be directed to children.
14 External Links
Our website may link to independent websites or services. Their privacy practices are governed by their own policies, and travellers should review them before providing information.
15 Changes and Contact
We may update this Privacy Policy to reflect legal, technology or service changes. The website should show the effective date and material updates. Contact: Barunche Treks & Expedition Pvt. Ltd., Balaju-16, Kathmandu, Nepal; barunche.treks1@gmail.com; +977 9851335885.